Systems Management

Quality/Level of Service

FDOT's Quality/Level of Service (Q/LOS) Handbook is intended to be used by engineers, planners, and decision makers in the development and review of roadway capacity and quality/level of service for planning-level analysis.

It is the Department’s intent to plan, design and operate the State Highway System at an acceptable level of service for the traveling public. The Department has adopted Level of Service targets for the State Highway System during peak travel hours.

Resources:

For further information contact Thuraia Sully at (850) 414-4725.

Contact Information by District

District	Counties	Contact
1	Charlotte, Collier, De Soto, Glades, Hardee, Hendry, Highlands, Lee, Manatee, Okeechobee, Polk, and Sarasota	Elias Bowne Elias.Bowne@dot.state.fl.us
2	Alachua, Baker, Bradford, Clay, Columbia, Dixie, Duval, Gilchrist, Hamilton, Lafayette, Levy, Madison, Nassau, Putnam, St. Johns, Suwannee, Taylor, and Union	Derek Dixon Derek.Dixon@dot.state.fl.us
3	Bay, Calhoun, Escambia, Franklin, Gadsden, Gulf, Holmes, Jackson, Jefferson, Leon, Liberty, Okaloosa, Santa Rosa, Wakulla, Walton, and Washington	Jared Kirkland Jared.Kirkland@dot.state.fl.us Olen Pettis Olen.Pettis@dot.state.fl.us
4	Broward, Indian River, Martin, Palm Beach, and St. Lucie	Chon Wong Chon.Wong@dot.state.fl.us
5	Brevard, Flagler, Lake, Marion, Orange, Osceola, Seminole, Sumter, and Volusia	Jason Learned Jason.Learned@dot.state.fl.us
6	Miami-Dade and Monroe	Ana M. Calleja AnaM.Calleja@dot.state.fl.us
7	Citrus, Hernando, Hillsborough, Pasco, and Pinellas	Waddah Farah Waddah.Farrah@dot.state.fl.us
TP	Florida's Turnpike	Kim Samson Kim.Samsom@dot.state.fl.us